// Help Center
Frequently Asked Questions
Achievement unlocking is a service where our team logs into your gaming account and earns specific achievements or trophies on your behalf. We handle all the gameplay required to unlock achievements you may not have the time or skill to complete yourself.
Delivery times vary by product. Simple achievement bundles are often completed within a few hours, while more complex or time-intensive unlocks may take 1–3 business days. Each product listing includes an estimated delivery window.
Yes. To unlock achievements on your account, our team needs temporary access to your Xbox account credentials. We treat your credentials with strict confidentiality, never store them beyond the order window, and only use them for the purchased service.
We take every precaution to keep your account safe. We log in from consistent, trusted locations and avoid suspicious behaviour patterns. While no service can guarantee zero risk, we have an excellent track record and our team follows best practices to minimise any chance of flags or bans.
We primarily support Xbox (Xbox 360, Xbox One, Xbox Series X|S) and Windows via the Microsoft ecosystem. Check individual product listings for platform-specific availability.
We accept all major credit and debit cards (Visa, Mastercard, Amex) via our secure Stripe-powered checkout. Coupon codes are also supported for discounts.
Yes. After placing your order you will receive an order ID. You can track the status of your order at any time via the Track Order page, or in your Account if you created one.
If you change your password mid-order, our team will be unable to log in and your order will be paused. Please avoid changing your password until you receive your order confirmation that the work is complete.
If we are unable to complete your order for any reason, you will receive a full refund. Because digital services are delivered to your account immediately, we cannot offer refunds after successful delivery. Please reach out via Discord if you have any issues.
The fastest way to get support is through our Discord community server. You can also track and review your order in your account area. Our team typically responds within a few hours.